Insurance Customer Service Agent
The HR Trail The HR Trail Chambersburg, PA Chambersburg, PA Full-time Full-time $18 - $21 an hour $18 - $21 an hour 14 days ago 14 days ago 14 days ago Our client, PDM Insurance, is seeking a full time Customer Service Agent to work in their Chambersburg, PA office location.
Current Property and Casualty licensees are encouraged to apply.
If you are not currently Property and Casualty licensed, obtaining licensure is required within 6 months of employment.
The CSR is completely responsible for the service including computer input and update of personal lines accounts and to provide prompt, accurate and courteous service to customers and carrier personnel regarding their assigned accounts.
Also responsible for assisting Agents in meeting departmental production, retention and contingency goals set by management.
Performs duties as needed for this position, operating from established directions and instructions.
Decisions are made within general company policy constraints and insurance laws but occasionally require independent decision-making.
Mistakes or errors may result in loss of business, poor customer relations and/or an Errors & Omissions claim, all of which can have negative financial implications for the organization.
Qualifications:
Education/Certification:
P&C Insurance License or willing to obtain within 6 months of employment.
Required Knowledge:
Thorough knowledge of the Pennsylvania State Insurance Laws, and any other states that the CSR holds a license, and P&C coverage definitions.
Thorough knowledge of agency management system and carrier systems.
Thorough knowledge of companies' underwriting requirements and procedures.
Broad based knowledge of Insurance Agency practices and procedures.
Skills/Abilities:
Strong oral/written communication skills.
Training/development skills required.
Able to prioritize, organize, coordinate and direct workflow.
Able to use all related hardware and software.
Job Type:
Full-time Pay:
$18.
00 - $21.
00 per hour
Benefits:
401(k) Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Referral program Vision insurance Experience level:
1 year 2 years 3 years No experience needed Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Current Property and Casualty licensees are encouraged to apply.
If you are not currently Property and Casualty licensed, obtaining licensure is required within 6 months of employment.
The CSR is completely responsible for the service including computer input and update of personal lines accounts and to provide prompt, accurate and courteous service to customers and carrier personnel regarding their assigned accounts.
Also responsible for assisting Agents in meeting departmental production, retention and contingency goals set by management.
Performs duties as needed for this position, operating from established directions and instructions.
Decisions are made within general company policy constraints and insurance laws but occasionally require independent decision-making.
Mistakes or errors may result in loss of business, poor customer relations and/or an Errors & Omissions claim, all of which can have negative financial implications for the organization.
Qualifications:
Education/Certification:
P&C Insurance License or willing to obtain within 6 months of employment.
Required Knowledge:
Thorough knowledge of the Pennsylvania State Insurance Laws, and any other states that the CSR holds a license, and P&C coverage definitions.
Thorough knowledge of agency management system and carrier systems.
Thorough knowledge of companies' underwriting requirements and procedures.
Broad based knowledge of Insurance Agency practices and procedures.
Skills/Abilities:
Strong oral/written communication skills.
Training/development skills required.
Able to prioritize, organize, coordinate and direct workflow.
Able to use all related hardware and software.
Job Type:
Full-time Pay:
$18.
00 - $21.
00 per hour
Benefits:
401(k) Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Referral program Vision insurance Experience level:
1 year 2 years 3 years No experience needed Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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